Help Home · FAQ
Frequently Asked.
Quick answers about ordering, sizing, shipping, returns, and payment. If you don’t see your question here, our inbox is open.
§ 01
Ordering
Q.01
How long does it take to get my order?
Total delivery time = production (2–7 business days) + shipping (3–5 business days in the U.S., longer internationally). See our Shipping Policy for full details.
Q.02
Can I change or cancel my order?
Maybe — if you contact us before it goes into production. Once production starts, we can’t modify or cancel because the item is being custom-made for you. Email support@stablished.co immediately if you need to change something.
Q.03
Why is my order shipping in multiple packages?
We work with multiple production partners. If your order contains items produced by different partners, they’ll ship separately and may arrive on different days.
Q.04
Do you offer wholesale or bulk discounts?
For bulk inquiries (10+ items, custom designs, team orders), email us at hello@stablished.co.
§ 02
Products
Q.05
Why are some products from different vendors?
We work with different production partners depending on the product. Each one specializes in specific items — one for hats, one for premium tees, etc. This lets us offer the best quality across every product type.
Q.06
What’s your sizing like?
Sizing varies by garment and vendor, which is why every product page has its own size guide. Always check it before ordering.
Q.07
Will products shrink or fade?
With proper care (cold wash, hang dry or low tumble dry, inside-out), products hold up well. Follow the care label on each item.
Q.08
Are products ethically made?
Our production partners use facilities that follow standard labor practices. We’re working on adding more detailed sourcing info on each product page.
§ 03
Shipping
Q.09
Do you ship internationally?
Yes. See our Shipping Policy for delivery times and customs info.
Q.10
Will I pay customs fees?
International orders may be subject to customs, duties, or import taxes determined by your country. These are the buyer’s responsibility and are not included in our prices or shipping.
Q.11
My tracking hasn’t updated. Is something wrong?
Tracking can take 24–72 hours to update after a label is created. If it’s been more than 7 business days with no movement, contact us.
§ 04
Returns
Q.12
Can I return an item if I don’t like it?
Because every product is made to order, we don’t accept returns for buyer’s remorse. We do offer replacements or refunds for defective items, wrong items, or wrong sizes shipped. See our Returns & Exchanges page for details.
Q.13
My item arrived damaged. What do I do?
Email support@stablished.co within 30 days of delivery with your order number and clear photos of the issue. We’ll send a free replacement, refund, or store credit.
Q.14
What if I ordered the wrong size?
Unfortunately, we can’t exchange items for sizing errors on the buyer’s end. Please check the size guide on each product page before ordering.
§ 05
Payment
Q.15
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment processor. Additional payment methods may be available at checkout depending on your region.
Q.16
Is my payment info safe?
Yes. Payments are processed through industry-standard, PCI-compliant payment providers. We never store your full card details.
Q.17
Do you charge sales tax?
Sales tax is calculated at checkout based on your location and applicable law.
§ 06
Account & contact
Q.18
Do I need an account to order?
No — guest checkout is fine. But creating an account makes reorders and tracking easier.
Q.19
How do I contact you?
Email support@stablished.co. We typically respond within 1–2 business days.
Still have a question?